top of page

FAQS

Here are answers to our most commonly asked questions. If you don't find your answer here, contact us.

  • Are the cupcakes allergy/gluten free?
    No. WE ARE NOT AN ALLERGEN FREE FACILITY. We will do our best to avoid cross contamination but we cannot guarantee even with our best intention that cross contamination will not occur. All the cupcakes contain wheat, egg, soy and milk.
  • Peanut/tree nut allergy options?
    Our facility does contain nut products. For our peanut/nut allergy customers we will bake and frost your entire order, box it, seal it and store it in our cooler before we access any peanut or nut products for the remaining items on our menu. HOWEVER, we can never completely guarantee there has been no cross contamination.
  • Gluten free options?
    Coming soon!
  • Other food sensitivities?
    Egg Allergy: We do not offer egg free cupcakes at this time. Sugar Sensitivity: We do not offer sugar free cupcakes at this time. Vegan: Our cupcakes are not vegan friendly.
  • Having trouble ordering online?
    Email us at order@cupcakesllc.com Call/Text 253-951-0192
  • Need the statues of a delivery?
    Expecting cupcakes, got unexpected cupcakes, missed your cupcakes? Contact order@cupcakesllc.com
  • Refunds?
    No Refunds within 24 hours of pickup/delivery date. Please contact us to reschedule for another date. Order Cancellations within 48 hours of order date subject to 15% cancellation fee.
  • Do you deliver?
    We have free pickup at the Covington Library or will deliver within 9 miles of our kitchen for a $5.00 fee. For special deliveries out of area please contact us!
  • How do I order?
    There are 3 different ways to order: 1) Online! 2) Email order@cupcakesllc.com 3) Call/Text 253-951-0192
  • Do you ship?
    As of right now we do not ship. We are working on it!
  • Do you provide cupcakes for weddings and events?
    YES! We require at least 7 days notice for orders over 2 dozen. We require a $100.00 non-refundable deposit to reserve the date. The deposit will go towards the final cost of your order. We are small cupcakery and are limited to the amount of weddings and events we will do on a single day. We book up quickly and recommend you reserve the date as early as possible. No tasting appointment is required; we provide a complimentary box of 6 cupcakes for you to enjoy. We recommend waiting to decide on final cupcake count until your RSVPs have been received. Our general recommendation is 2 cupcakes per person. As we will bake fresh the morning of your event, we do not need final count or your flavor list until 10-14 days prior to your event.
bottom of page